Privacy Policy

Last Updated: January 25, 2026

1. Introduction Welcome to MoreWindows ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of the information you entrust to us. This Privacy Policy outlines how we collect, use, and safeguard data when you visit our website, utilize our WindowREV™ operating system, or engage with our marketing and lead generation services.

2. Information We Collect We collect information to provide our specialized services for window and door contractors, including the management of leads and automated communications.

• Personal Identification Information: We collect names, phone numbers, email addresses, and physical addresses. This occurs when users interact with our Smart Webchat, submit forms via Google Ads or Facebook/Instagram Ads, or engage with our Unified Conversations Inbox.

• Lead & Project Data: Through the WindowREV™ system, we process data regarding specific home improvement projects, including inquiry details, project status (from "Leads Pipeline" to "Project Pipeline"), and estimate values.

• Communication Data: Our system utilizes an AI Receptionist and Unified Conversations Inbox to capture and store text messages (SMS), emails, and social media direct messages (Facebook/Instagram) to facilitate 24/7 responsiveness.

• Technical Data: We may collect IP addresses, browser types, and device information to optimize our AI Search Ranking and ensure our landing pages load correctly for users.

3. How We Use Your Information We use the collected data to fulfill our mission of helping contractors "catch leads at the speed of AI".

• Service Delivery: To operate the WindowREV™ system, enabling the automation of the customer journey from inquiry to project completion.

• Communication & Automation: To power our 24/7 AI Receptionist, which qualifies leads and books appointments instantly via SMS or text.

• Lead Nurturing: To execute our "Infinite Nurture" protocols, sending follow-up value content and offers until a job is booked or a user opts out.

• Marketing Optimization: To analyze data from Google Ads and Meta Ads to refine "High-Intent" targeting and optimize "Lookalike Audiences" for our clients.

• Reputation Management: To automatically request reviews from satisfied customers to build social proof on platforms like Google Maps.

4. SMS and Text Messaging Compliance MoreWindows utilizes AI-driven SMS automation to ensure speed-to-lead.

• Consent: By submitting a form on our website, through our Smart Webchat, or via our Facebook Lead Forms, you explicitly consent to receive transactional and promotional text messages from us and our AI agents.

• Function: These messages may include appointment confirmations, quote details, and follow-up nurturing.

• Opt-Out: You may opt out of SMS communications at any time by replying "STOP" to any message.

5. Data Sharing and Disclosure We do not sell your personal data. We share data only as necessary to execute our services:

• Third-Party Platforms: We integrate with platforms such as Google (for Search Network campaigns) and Meta (for Facebook/Instagram ads) to sync lead data and manage retargeting campaigns.

• Service Providers: We may share data with trusted sub-processors who assist in hosting our WindowREV™ infrastructure and maintaining our CRM features.

6. Data Security We implement industry-standard security measures to protect the integrity of the WindowREV™ infrastructure. We seal the "leaky bucket" not just operationally, but digitally, ensuring that lead data stored in our Leads, Sales, and Project Pipelines is secure against unauthorized access.

7. Your Rights You have the right to:

• Access the personal information we hold about you.

• Request the correction of inaccurate data.

• Request the deletion of your data from our WindowREV™ system, subject to legal and operational retention requirements.

• Opt-out of our "Infinite Nurture" automated follow-up sequences.

8. Changes to This Policy We may update this policy to reflect changes in our services, such as updates to our MAXX Bundle offerings or new AI capabilities. We encourage you to review this page periodically.

9. Contact Us If you have questions regarding this Privacy Policy or our data practices, please contact MoreWindows support.